Desi Crazy Blog

You can mention the code when you sign up or e-mail eCare at ecare1@cc.sprintpcs.com after you get your phone.

DOES NOT WORK FOR FAMILY PLANS. YOU CANNOT SHARE MINUTES WITH SERO.

2: WHAT IS INCLUDED WITH SERO?
- Unlimited Sprint Vision or Power Vision (Vision for Vision phones, Power Vision for Power Vision phones)
- Unlimited Mobile to Mobile
- Unlimited Sprint Picture Mail
- Unlimited Roaming
- Unlimited Text (Per SERO website: “Unlimited text messaging included with all plans through 12/31/07″)
- Unlimited Nights & Weekends (Starts @ 9PM if signed up before 12/03/06, 7 PM for those after)(6 PM nights & weekends for $10/month).
- Nationwide Long Distance- Crystal Clear Calls
- Voice Mail
- Caller ID
- Call Waiting
- Numeric Paging
- Three-Way Calling

3: HOW MUCH LONGER WILL SERO BE AVAILABLE?
We do not know. Some rebates and perks have deadlines.

The Sprint Employee Referral Offer is for new customers only. However, existing Sprint customers who are out of contract and renewing a Two-year Subscriber Agreement are also eligible for this offer. Sprint Employees who are currently employee liable and receive the 23 percent discount are eligible to swap their plan by calling the Employee Accounts Group at (888) 876 8381.

Unfortunately, new Sprint customers are able to port their number from their existing carrier to Sprint when they sign into the plan but existing customers cannot port numbers from an existing Sprint account. Therefore, existing customers still in a subscriber agreement are required to activate a new line of service with a Two-year Agreement and are issued a brand new phone number. Furthermore, an existing customer may cancel the account early but a termination fee is required if the existing account is within the contract period.

An existing customer who has fulfilled the term agreement is treated like a brand new customer and is issued a brand new phone number.

Some have had success keeping their phone number by first porting it to a pre-paid phone, and then porting it back to their new SERO phone. Others have had some success with being persistent with customer care.

15: WHAT IS THE $25 REFERRAL DEBIT CARD I KEEP HEARING ABOUT?
If you just got your new phone, you can dial #REF (#733) and enter the phone number of the person who referred you to the SERO plan (any fellow SDer on Sprint will do). Both you and the person whose phone number you entered will then each get a $25 gift debit card from Sprint. If you need someone’s number as a ‘referer’, contact any of us here to help you out. You can get up to $300 in referral gift cards per year. Note that even though you have 30 days to see if you want to keep the service without termination fee, you only have 15 days to apply for the Referral Rewards Program from the time you initially sign up. You can refer anyone else 1 day after ordering your service and up to 12 times per year.

16: CAN I PRICE MATCH MY SERO PHONE WITH A PRICE I FOUND AT OTHER STORES?
This seems incredibly hard to do. Some have succeeded in getting a service credit by being persistent. inPhonics (a division of wirefly who handles all SERO plans) will NOT price match other stores, not even Sprint’s advertised prices!! If you absolutely want to get that phone for free at say BestBuy or some other store, you could buy it there and hope a CSR will convert your plan to SERO. This is definitely not the easy way of doing things, but some have had success. Be aware though that there is a good chance that you will be haunted by collections if you change your phone and/or plan after buying your phone at BB, CUSA, etc. See point 4.2

17: CAN I USE MY PHONE TO TETHER?
A few phones can indeed tether undetected. Some of the smart phones (like the Palm 700wx/p) can tether after downloading some simple software found HERE.

18: WHY IS MY PICTURE MAIL NOT WORKING?
Sprint usually neglects to enable Picture Mail (usually $5 per month but included as FREE on a SERO plan) when you sign up for SERO.

19: CAN I WATCH TV ON MY PHONE?
There are a limited amount of TV channels available on Sprint TV. You can stream live TV through ORB. Or, if you have a windows enabled phone (such as the 700wx) you can use slingbox to watch any TV program you can watch at home directly on your phone. Sprint has also some TV programming available for other phones, but this is not free of cost. No Sprint TV, Telenav GPS, Picture Messaging for PPC-6×00, Treo 700wx, Motorola Q or any other Windows Mobile phone.

20: HOW CAN I FIX MY TEXT MESSAGING/PICTURE MAIL PROBLEM WITH MY 700WX? WHY CAN’T I SEND PICTURE MESSAGES WITH MY Q?
If you have a 700wx, you are not able to text to people who are on the Verizon or T-Mobile network until you install a patch. No Picture Messaging for Motorola Q, but PPC-6×00 have hacks available to be able to send MMS.

21: ARE THERE ANY OTHER DISCOUNTS AVAILABLE?
If you have at least 5 lines, you can qualify for a 5% discount. YMMV. Program Overview: The iDen Equipt for Business Program offers access, activation and data discounts (5%) to accounts with 5 or more active subscribers. Access and Activation discounts are applied via the following SOC Code: BUSEQUPT

22: HOW DO I PORT MY NUMBER?
If you are currently with another subscriber (not Sprint), porting is easy. Just do not rely on inPhonics to do it. Just order your phone through inPhonics, and once you get your phone dial *2 and ask for “Tier 2 Porting Support”. They should be able to port your number immediately. Do NOT cancel your other subscriber’s account until your number is ported (also make sure you are out of contract or you will be charged an early termination fee). If you are already with Sprint, it is much harder to port (refer to post #1, point #6 “If I already am a Sprint customer”). You can port a number at any time, as long as you have current ownership of the number you want to port.

23: I EXCHANGED A PHONE WITH SPRINT AND NOW I SEE A CREDIT INSTEAD OF A CHARGE. DID I JUST GET LUCKY?
Unfortunately not.

24: I HEARD SPRINT JUST RELEASED A NEW EMAIL CLIENT. HOW DO I GET IT?
Sprint Mobile Email is available now for download at no additional charge to Sprint data subscribers on select Sprint and Nextel phones (started November 30, 2006). Additional features of Sprint Mobile Email include:
The ability to compose messages while outside data coverage, such as on an airplane, and save them for later sending.
The ability to view other folders such as sent messages, deleted messages and drafts.
The option to enable push mail notification to automatically synchronize the user’s mailbox whenever a new message arrives. Standard text messaging rates apply when this option is enabled.
The option to enable mail alerts to receive an audible alert whenever a new message arrives. Standard text messaging rates apply when this option is enabled.
See sprint.com for download instructions.

25: HELP! IT SAYS SERO IS NOT AVAILABLE IN MY AREA, NOW WHAT DO I DO?
Unfortunately, SERO is not available in all areas. If you are located somewhere where you know Sprint has good service, you can get around this limitation by using a different address. When you do that though, you will be limited to the area code of the address that you select.
Message edited by: UncleRico on 2006-12-23 14:28:04 CST